Refund policy

Our return policy spans 30 days, granting you a month from the date of item receipt to initiate a return request.

For a return to be approved, the item should remain in the condition you received it, without any signs of wear or use, tags intact, and in its original packaging. Additionally, please ensure you possess the receipt or proof of purchase. To commence the return process, you can get in touch with us via Sales@ICP-B2B.com. Once your return is accepted, we will furnish you with a return shipping label and furnish instructions regarding the procedure and destination for sending your package. Please note that items sent back to us without a prior return request will not be accepted. Should you have any queries about returns, don't hesitate to reach out to us at Sales@ICP-B2B.com.  

Defects and Problems

Upon receiving your order, please conduct a thorough inspection. If you discover any defects, damage, or receive an incorrect item, kindly reach out to us promptly. This will enable us to assess the situation and rectify it accordingly.

 

Items Ineligible for Returns

There are specific categories of items that do not qualify for returns. These include perishable goods (such as food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care items (like beauty products). We are unable to accept returns for hazardous materials, flammable liquids, or gases as well. If you have any queries or apprehensions regarding a particular item, please do not hesitate to contact us. Please be aware that we are unable to process returns for sale items or gift cards.

 

Facilitating Exchanges

The most efficient method to guarantee that you receive the desired item is to initiate a return for the item you currently possess. Once your return is approved, you can proceed to make a separate purchase for the new item you desire.

 

Refunds Procedure

After receiving and assessing your return, we will promptly inform you about the status of your refund request, whether it has been approved or not. If your request is approved, the refund will be automatically credited to your original payment method. It's important to keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.