Privacy policy
This Privacy Policy outlines how ICP (referred to as "the Site," "we," "us," or "our") collects, uses, and discloses personal information when you visit, use our services, or make purchases on icp-b2b.com (referred to as "the Site") or engage with us in any way (collectively, "the Services"). In the context of this Privacy Policy, "you" and "your" refer to you, the user of the Services, including customers, website visitors, or anyone from whom we collect information as described in this Privacy Policy.
Please carefully read this Privacy Policy. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.
Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable laws.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from various sources, as detailed below. The type of information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may employ the information we collect to communicate with you, provide the Services, adhere to legal obligations, enforce terms of service, and safeguard the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The personal information we gather about you depends on how you interact with our Site and use our Services. When we mention "personal information," we are referring to information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly through our Services may include:
- Basic contact details such as your name, address, phone number, and email.
- Order information, including your name, billing and shipping addresses, payment confirmation, email address, and phone number.
- Account information, like your username, password, and security questions.
- Shopping information, which includes items you view, add to your cart, or place in your wishlist.
- Customer support information, comprising the content of your communications with us, such as messages sent through the Services.
Certain features of the Services may require you to provide specific information about yourself. You have the option to withhold this information, but doing so may limit your access to certain features.
Information We Collect through Cookies
We also automatically collect certain information about your interactions with the Services, known as "Usage Data." To collect this data, we use technologies like cookies, pixels, and similar tools. Usage Data may include details on how you access and use our Site and your account, device information, browser details, network connection information, IP address, and other data related to your interaction with the Services.
Information We Obtain from Third Parties
We may acquire information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors who collect payment information (e.g., bank account, credit card, billing address) to process payments, fulfill orders, and provide requested products or services.
- When you visit our Site, open or click on our emails, or interact with our Services or advertisements, we or our partners may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, nor are we responsible for the policies or practices of third parties.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services: To fulfill our contractual obligations, including processing payments, delivering orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions, and managing your account.
- Marketing and Advertising: For marketing, advertising, and promotional purposes, including sending marketing communications via email, text message, or postal mail, and displaying advertisements for products or services.
- Security and Fraud Prevention: To detect and investigate potential fraudulent, illegal, or malicious activity. You are responsible for safeguarding your account credentials. If you suspect your account has been compromised, please contact us immediately.
- Communicating with You: To offer customer support, enhance our Services, and maintain our business relationship with you.
Cookies
Like many websites, we employ Cookies on our Site. For specific information about the Cookies used to power our Shopify store, please refer to https://www.shopify.com/legal/cookies. Cookies are used to enhance and optimize our Site and Services, remember your preferences and actions, and gather data to improve user interaction. We may also allow third parties and service providers to use Cookies on our Site to personalize services, products, and advertising on our Site and other websites.
Most web browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Keep in mind that blocking Cookies may negatively impact your user experience and affect the functionality of certain features.
How We Disclose Personal Information
In specific situations, we may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. These circumstances include:
- Sharing with vendors or third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, and shipping.
- Sharing with business and marketing partners, including Shopify, to provide services and promote products. Business and marketing partners will use your information according to their own privacy policies.
- Sharing with affiliates or within our corporate group to support our business operations.
- In connection with a business transaction, like a merger or bankruptcy, to comply with legal obligations, and to protect the Services, our rights, and the rights of our users or others.
We have, in the past 12 months, shared the following categories of personal information about users:
| Category | Categories of Recipients |
|---|---|
| Identifiers such as contact details and certain order and account information | Vendors, third parties providing services, business and marketing partners, affiliates |
| Commercial information such as order information, shopping information, and customer support information | Vendors, third parties providing services, business and marketing partners, affiliates |
| Internet or other similar network activity, such as Usage Data | Vendors, third parties providing services, business and marketing partners, affiliates |
We do not use or share sensitive personal information to infer characteristics about you.
Security and Retention of Your Information
No security measures are infallible, and we cannot ensure absolute security. Furthermore, information you transmit may not be secure during transmission. We recommend avoiding unsecure channels for sensitive or confidential communications.
The duration we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal requirements, resolve disputes, and enforce contracts and policies.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights concerning your personal information. These rights